Shipping System Upgraded:
We are excited to announce that we have upgraded our shipping solution! Within 24 hours of placing your order, you will a) receive multiple emails and updates with your tracking codes, b) tracking codes are posted and available within our order history when you login to our website. To receive such benefits we recommend that you create an account with us before you place an order.
United States Shipping:
On average, orders take up to 3 business days to process but can take up to 7 business days to completely ship from our facility to your delivery address. Processing times do not include shipping. For example: selecting "Priority Mail: 1 - 3 Business Days" does not necessarily mean your order will always arrive in 1 business day although in some cases it will (Southern California residents) Please factor in 24 to 48 hours of additional handling time.
We fill orders 7-days a week but not on holidays. All estimated shipping and processing times are in business days (M-F). United States Postal Service (USPS) does not deliver on Sundays but we still fill your orders so that it is processed by Monday morning.
In some cases, our products may be too large in size or too heavy in weight to ship using the FREE SHIPPING method or an incorrect shipping method. If this is the case, we will send you an invoice for the difference to receive the correct shipping amount. We apologize in advance for the inconvenience.
We ship Internationally (Worldwide) but due to recent heightened international security measures, we ONLY offer USPS International Express (5 to 7 business days) and DHL Express (2 to 3 business days) delivery for International customers. This is more expensive than International First Class and International Priority Mail but guarantees delivery with delivery tracking. You will not get this with the other methods.
*FREE SHIPPING promotion is not valid for International orders. If you are an international customer and mistakenly selected the FREE SHIPPING method, we will contact you and send you an invoice for the actual shipping costs. We apologize for the inconvenience.
All orders are tested before packaging. If you are still not completely satisfied with your products or if you receive a defective item, please send it back to us for an exchange or store credit.
Refunds: Due to the nature of our products, there are NO REFUNDS. However, we give store credit and exchanges.
Exchanges: It's easy to exchange an item if its defective or exchange for another item of equal or lesser value. Exchanges must be made within 5 days of the confirmed delivery date if you are unsatisfied with your product, and the items must be in unused condition.
*Please remember that "LED Pre-wired Gloves" are quality checked before shipment. Due to the nature of this particular product all issues with these gloves must be reported within 1 day of receving the gloves.
Apparel/Dancewear/Fluffies: Only unworn and brand new apparel will be accepted for returns, store credit, or exchanges. If we have reason to believe any clothing has been washed or worn we will send the item back.
- Only unworn and brand new apparel is eligible
- Exchanges, returns or store credit request must be made within 14 days of the confirmed delivery date if you are unsatisfied with your product
- 15% restocking fee for any returns that have been used and/or not in re-sellable condition.
Send back products for exchange or store credit to:
c/o OrbitLightShow Returns
16321 Gothard Street Suite D
Huntington Beach, CA 92647
When we receive your package with Order #, we will proceed to exchange your defective products according the RMA ticket email: email@example.com | firstname.lastname@example.org