We understand that sometimes you will receive a package that you are not completely satisfied with. We have also all experienced a defective item or two in our own lives. Out of hundreds of products ordered, it's inevitable that a few bad apples may make it to your hands even though all products are tested before packaging. So, we have an easy policy....

Before sending INOVAS back for exchange, please see if ACTIVATING the Inova Microlight fixes your problem of pressing it on and it wont stay on: take out both batteries for 5 seconds and put them back in. This activates an Inova that is stuck in Signal Mode.

Before sending keychain lights back for exchange, please see if the following video helps troubleshoot a common problem:

Refunds:

Due to the nature of our products, there are NO REFUNDS.  However, we will give store credit and exchanges for defective items within 30 days of your purchase.  We will not give any credit or exchanges after 30 days.

Exchanges: 

It's easy to return an item if its defective for exchange on another item of equal or lesser value.

Please take your your defective product(s) and package it up into a similar package/box as it was shipped to you. Simply write or type up a note of exactly what is wrong and what you want done to be completely satisfied. If it is fair and legitimate request, we will handle it immediately. DO NOT SEND USING EXPRESS OR CERTIFIED MAIL.  Send it Priority Mail or standard First Class, PLEASE!  This is important.  Please include the following:

Your Full Name
Your Mailing Address
Your Contact Number
The Order Number
The Solution you are requesting

Alternatively, just send back the original receipt we sent you with your package as it has all that information on it already.  If you forget to leave a note with the package of what you want done, this has happened before, there will be further delays in assisting you.

Send the above requested information and the defective items to:

OrbitLightShow.com
PO Box 1921
Los Alamitos, CA 90720

When we receive your package and have read the note inside, we will proceed to exchange your defective products according to your note.

That's it. We are no longer requiring that customers to call or email us first. It is much easier to simply pick up your package, read your note,  solve your concern, and if necessary send you new stuff.

Thank you!